Email address for exchange or return service: wigcsr@wigencounters.com
Exchange Policy
STEPS
1.Please make sure the WIG is INTACT and the LACE has NOT been cut or altered in any way. No exchange for wig or lace cut units or color altered wigs! Picture of the intact products needs to be emailed to our customer service while you are making a return or exchange request.
2.A return or exchange request should be made within 48 hours after you sign for your goods. No exchange for applications after 48 hours.
3.After the exchange request has been authorized , ship the wigs and the exchange form back to the address we emailed you . The tracking # of the return package is needed for further process of the exchange.If unit did not been shipped back in 2 weeks after request the return or exchange,we would consider customer choose to cancel this return request.
NOTES
1.Custom cap size wig is not eligible for exchange.
2.You are responsible for the return shipping charge which is about $10 for U.S. customers.
3.Please allow 5-7 business days to process your exchange since the unit is delivered.
4.Any excess payment shall be refunded and deficiency shall be repaid for exchanged units.
5.15% restocking fee will be applied to the second-time exchange process.
6.No exchange for Synthetic lace front wigs or clearance items.
7.We have the right to refuse to sign for the package if you send it back without our permission. All losses caused by it shall be borne by you.
Return Policy
STEPS
1.Please make sure the WIG is INTACT and the LACE has NOT been cut or altered in any way. No exchange for wig or lace cut units! Picture of the intact products needs to be emailed to our customer service while you are making a return or exchange request.
2.A return or exchange request should be made within 48 hours after you sign for your goods. No exchange for applications after 48 hours.
3.After the return request has been authorized , ship the wigs and the exchange form back to the address we emailed you . The tracking # of the return package is needed for further process of the return for retund.If unit did not been shipped back in 2 weeks after request the return or exchange,we would consider customer choose to cancel this return request.
NOTES
1.Custom cap size wig is not eligible for return.
2.$20 shipping fee for your order we ship to you at the beginning will be deducted from your payment.
3.You are responsible for the return shipping charge which is about $10 for U.S. customers.
4.Please allow 5-7 business days to process your refund since the unit is delivered.
5.No return for Synthetic lace front wigs, clearance items .
6.We have the right to refuse to sign for the package if you send it back without our permission. All losses caused by it shall be borne by you.
